Safety Measures for In-Clinic Appointments

Masks are required! We continue to follow best practice standards to ensure the safety of our clients and therapists.

Before your appointment:

  1. You will receive a COVID screening survey by email approximately 4 hours before your appointment. Please complete it before you arrive to the clinic.
  2. New clients: please ensure that you have logged into the portal and completed the “New Client Policies 2022″ form  and the “Orthopedic Intake” OR “Pelvic Health Intake” forms. You will have an opportunity to further discuss these policies with your physiotherapist and ask any questions at your first appointment.

Please do not come to the clinic if you have any of the symptoms below:

  • Fever and/or chills (Temperature of 37.8 degrees Celsius/100 degrees Fahrenheit or higher.)
  • Cough or barking cough (croup) (Continuous, more than usual, making a whistling noise when breathing (not related to asthma, post-infectious reactive airways, COPD).)
  • Shortness of breath (Out of breath, unable to breathe deeply (not related to asthma).)
  • Decrease or loss of taste or smell (Not related to seasonal allergies, neurological disorders.)
  • Sore throat (Painful swallowing or difficulty swallowing (not related to seasonal allergies, acid reflux, post-nasal drip).)
  • Runny or stuffy/congested nose (Not related to seasonal allergies, being outside in cold weather, chronic sinusitis unchanged from baseline.)
  • Muscle aches/ Joint pain (That is unexplained or unusual (not related to related to a sudden injury, fibromyalgia, or receiving a COVID-19 vaccine the past 48 hours).)
  • Headache (New and persistent, unusual, unexplained, or long-lasting (not related to tension-type headaches, chronic migraines, receiving a COVID-19 vaccine in the last 48 hours).)
  • Gastrointestinal symptoms (vomiting/diarrhea)
  • Extreme tiredness, lack of energy or feeling unwell (That is unusual or unexpected (not related to other known causes or conditions or receiving a COVID-19 vaccine in the past 48 hours).

    Please refer to this guideline: if you have any symptoms of illness or tested positive for COVID-19. You will get a recommendation on what steps to take next.

 For isolation instructions Covid-19, please consult this link for recommended guidelines:

If the recommendation from the self-assessment is for you to not attend any appointments, please call our receptionist to change  your appointment to a telehealth appointment or to reschedule it.  A cancellation fee will not apply if you cancel your appointment for any of the above reasons.

4. Please plan to come to your appointment alone unless it is essential that another person accompany you.

5. Please bring a mask to your appointment.

Arriving for your appointment:

  1. Please arrive for your appointment if possible no earlier than 5 minutes before your scheduled appointment time to limit the number of clients in the waiting room and to allow for social distancing within the clinic.
  2. Please enter the clinic wearing a mask. There are disposble masks available at the entrance if needed.
  3. Please sanitize your hands at the clinic entrance.
  4. Please maintain a 6-ft (2 metre) distance from any other client or practitioner who is not treating you. If a client is coming up the stairs, please give them the priority and wait in the waiting room before going down the stairs.
  5. There will be a small, wipeable bin in the clinic room where you can place your personal items.

At the end of your appointment:

  1. Payments are accepted by debit and e-transfer.
  2. You will receive a copy of your receipt by email.
  3. Please sanitize your hands at the clinic entrance before leaving the clinic.

Thank you for helping to keep our therapists and clients safe.
We look forward to seeing you!