Privacy Policy
The protection of your personal information is very important to us. We’ve adopted the following guidelines in order to inform you about how we collect, use and disclose your personal health information.
Core Connections Physiotherapy team
Our team is comprised of physiotherapists who are each registered with the College of Physiotherapy of Ontario:
Heather Grewar, Founder, Owner, Registered Physiotherapist
Monate Praamsma, Registered Physiotherapist
Susan Netherton, Registered Physiotherapist
Galia Carranco Herrera, Registered Physiotherapist
Pratyusha Kavuluri, Registered Physiotherapist
Kelly O’Connor, Registered Physiotherapist
Cathy Cooney, Registered Physiotherapist
Pegah Akbari, Registered Physiotherapist
Each of our team members who come in contact with your personal health information is trained in appropriate uses and protection of your health information. Our privacy standards are reviewed on a regular basis. All Registered Physiotherapists in Ontario must comply with the Personal Health Information Protection Act (PHIPA) that protects the confidentiality of personal information and personal health information. For more information visit this link.
Release of Information
We will release your personal information only to the select people that you give your explicit written voluntary consent. We will request the release of relevant medical reports with your explicit written voluntary consent. All of our clinical files including your personal information are stored electronically in Jane App. No persons outside of Core Connections Physiotherapy have access to our medical software except the following, each of which has restricted access to specific parts of the medical record and who abide by their respective professional privacy standards:
-Receptionists/Administrative support
-Jane App technical support
-College of Physiotherapists of Ontario
-Duty by law to report
Email protection
E-mail addresses and telephone numbers are never sold or disclosed to third parties nor shared with any other organization for any purpose. When you provide your email address to Core Connections Physiotherapy it will be used for the following purposes only:
-To receive automatic email appointment confirmations and reminders
-To receive emails from our administrative support professionals regarding earlier appointment offers or scheduling change requests to upcoming appointments, or other administrative issues related to your treatment at the clinic.All clinical and financial records are retained for at least 10 years from the date of the last client encounter in accordance with the College of Physiotherapy of Ontario.
Electronic software
All of our clinical files including your personal information are stored electronically through a Canadian electronic medical software company called Jane App. Jane Data is encrypted using 128 bit encryption when sent between your device and our servers, and stored with 256 bit encryption (in the same way as your banking information would be). Jane Data is stored on secure SOC 2-audited servers on proper data centres in Montreal, Quebec. To learn more about Jane security please click here.
On-site security
All of our clinicians use strong passwords to login into the medical software. Our clinic computers are protected with strong passwords. Our clinic premises are protected by an alarm.
Paper files
All paper files containing personal information are shredded.
Fax
We use an online PIPEDA-compliant fax service called SRFax.Outbound faxes are sent over a secure SSL connection. Our fax cover sheets highlight the confidential nature of the material enclosed and include a standard disclaimer that the fax should not be distributed, copied, or disclosed to any unauthorized persons, in addition to instructions for the recipient to follow in the case where the fax is received in error.
Data Retention
We keep a complete record of all financial transactions.
Transfer of Information
Core Connections Physiotherapy reserves the right to transfer all of its collected data in the event of a full or partial acquisition of the clinic.
Do you have a privacy concern?
Heather Grewar is the Health Information Custodian for Core Connections Physiotherapy. If you have any concerns or if you would like to make a formal complaint about the privacy practices of Core Connections Physiotherapy, please contact Heather Grewar directly by emailing heather@core-connections.ca or by calling 613-291-2956. For more general inquiries, please contact the Information and Privacy Commissioner of Ontario by calling 416-326-3333 or by filling out the contact form on their website.
