Privacy Policy

All Registered Physiotherapists in Ontario are required to comply with the Personal Health Information Protection Act (PHIPA), which safeguards the confidentiality of personal and health information. Your personal information is collected and shared only with your explicit written consent, except where disclosure is required by law.

Electronic software
Clinical records are stored securely and electronically using Jane App, a PHIPA-compliant practice management system.

Access to your records is limited to authorized individuals who require access to perform their roles and who adhere to professional privacy standards. These may include administrative staff, Jane App technical support, the College of Physiotherapists of Ontario, and disclosures required by law.

Fax Service
We use a secure, encrypted fax service (SRFax) that meets PHIPA requirements to protect your personal health information.

Email protection
Your email address and phone number are never sold or shared with third parties. They are used only for appointment confirmations and reminders, and for clinic-related administrative communication.

On-Site security
All of our clinicians use strong passwords to login into the medical software. Our clinic computers are protected with strong passwords. Our clinic premises are protected by an alarm.

Paper files
All paper files containing personal information are shredded.

Transfer of Information
Core Connections Physiotherapy reserves the right to transfer all of its collected data in the event of a full or partial acquisition of the clinic.

Do you have a privacy concern?

The clinic owner, Heather Grewar, is the Health Information Custodian. If you have questions or concerns about privacy, please contact her at heather@core-connections.ca or 613-291-2956.

For more general inquiries, please contact the Information and Privacy Commissioner of Ontario by calling 416-326-3333 or by filling out the contact form on their website (info@ipc.on.ca).