Email policy

Core Connections Physiotherapy communicates with clients by phone and email and text.

We use email communications to share information that is helpful to you. This may include appointment reminders, requests to schedule, reschedule or cancel your appointment, to request payment for a late cancellation or missed appointment,  and to share our newsletter for updates about classes, workshops, webinars and events  (if you have signed up to receive clinic updates through our software, Jane).

In the case of a time-sensitive situation or inquiry, you can email your physiotherapist directly through the email addresses below:

Heather Grewar:
Galia Carranco Herrera:
Pratyusha Kavuluri:
Susan Netherton:
Kelly O’Connor:
Monate Praamsma:

For all other inquiries, please contact our receptionist (8:30am – 5:00pm Monday to Friday) by calling 613-291-2956 or by emailing

To protect your privacy and confidentiality, please do not share any personal or health information in your email message. If you have confidential personal or health information to share, please call our receptionist with the details, or request a call back, or upload the information to your portal and we will receive an automatic notification.