Late Arrival, Appointment Cancellation and No-Show Policy

Late arrivals:

Our physiotherapists will try to accommodate late‐comers as best as possible and do the best they can in the remaining time available. Please note that the full appointment fee will be charged for late arrivals and that the appointment will finish on time so the therapists can complete their charting and be on time for the next client. We appreciate your understanding with this policy so that we can continue to provide excellence in care and customer service.

Late cancellations

We require 48 hours notice for appointment cancellations.

All Monday appointments need to be cancelled by noon on Thursday to avoid the late cancellation fee.

Late cancellations are billed at half the appointment fee.

If you are unable to attend your scheduled appointment, please contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another client the opportunity to access timely physiotherapy care. To cancel or reschedule an appointment, please call our receptionist at 613-291-2956 between 8:30 am – 5:00 pm, Monday to Friday. We do not accept cancellations by email and do not monitor the reception email for cancellations.

No-show appointments

No-show appointments are billed at the full appointment fee.

Payments for missed appointments can be made by sending an e-transfer to “” the same day of the missed appointment.

Exceptions are made for inclement weather, family emergencies and sudden illness.

Thank you for your consideration.