Join our team!

We are looking for a part-time on-site Administrative Assistant/Patient Experience Coordinator for September, 2025.

Key Responsibilities:

  • Create a bright, sunny, friendly atmosphere in the clinic as the first point of contact for patients and visitors
  • Monitor and respond to incoming emails, phone calls and inquiries, screen service needs and respond to inquiries to provide information about our programs, and communicate with providers to help address medical questions
  • Assist in booking patient appointments using Jane software
  • Manage daily schedule to ensure appointments are appropriately scheduled and confirmed, intake forms are completed, fill in cancellations and no-shows, assist with booking treatment follow-ups, outreach and discharge reports
  • Manage patient billing, including receiving payments, issuing invoices and receipts, responding to patient inquiries related to billing, and following up on overdue accounts
  • Maintain and update patient records, ensuring accuracy and confidentiality of sensitive information
  • Additional duties include ordering supplies, organizing meetings and in-services, assisting with marketing and social media
  • Maintain various tracking sheets related to patient care and clinic administration
  • Assist in reprocessing pessaries off-site and dropping off and picking up at nearby medical clinic

Qualifications:

  • Ability to communicate professionally, with maturity, kindness and empathy, with patients and team
  • Excellent writing skills with respect to professionalism, spelling, grammar, and clarity
  • Excellent organizational skills and able to multitask effectively
  • Excellent attention to detail when taking down patient information and scheduling appointments, and relaying patient details to team
  • Ability to maintain patient privacy and confidentiality
  • Minimum of 1 year of experience as a receptionist/administrative support required
  • Knowledge of medical terminology and/or strong interest in learning
  • Strong teamwork skills and ability to collaborate with therapists whenever needed
  • Computer skills such as Jane App, Google Drive, Microsoft Office (Word and Excel), online Fax, Instagram and Facebook, etc.

 Assets:

  • Medical receptionist training or past administrative experience working in a medical or physiotherapy clinic
  • Bilingual (proficient in spoken and written French and English) 
  • Able to assist with social media and marketing
  • Bachelor’s Degree

Flexible hours:

  • Approximately 20 hours per week (mornings preferred, afternoons an option as well) 

Physical Demands:

Ability to navigate the staircase to enter the clinic

To learn more about our clinic, visit our website: https://core-connections.ca/.

Applications will be accepted until September 12, 2025. Please submit your resume to reception@core-connections.ca. Selected candidates will be invited for virtual or in-person interviews.

Thank you for your interest. We look forward to hearing from you!