Infection Control Policy

The infection control procedures that we have implemented at the clinic are based on the recommendations from the Ministry of Health of Ontario, Ottawa Public Health and the College of Physiotherapists of Ontario.


  • Each client will receive a Covid screening questionnaire by email approximately 4 hours before their appointment.
  • Each client will be asked the Covid screening questions when they arrive to the clinic.
  • Our therapists complete a Covid self-screen test each day.

Entering and leaving the clinic

Our clients and therapists are required to wear a mask in the clinic and are requested to  sanitize their  hands at the clinic entrance when arriving and  leaving the clinic.

Social distancing

Our waiting room has been modified to allow for social distancing. Please respect the guidelines to maintain a minimum of 2 meters from any other client or therapist that is not treating you.  Disinfection procedures of all touch areas are completed after each client. We request that clients come to their appointments at the time of their appointment and no earlier than 5 minutes to minimize the time spent in the waiting room. Please come to your appointment alone to limit the number of visitors in the clinic.

Physical protection equipment

Our therapists will be wearing  a mask and in most cases, eye protection such as eye glasses or a face shield.


We are cleaning each touchable surface between clients with a hydrogen peroxide-based cleaning product that is recommended by Health Canada. We have rigorous protocols in place for cleaning between clients, cleaning at the end of the day, and cleaning of the bathroom after each client use.

Hand hygiene

Our therapists are following best practice standards for hand washing between clients and sanitizing their hands before and after putting on gloves and before and after touching a client’s skin or clothing.


We have policies in place to disinfect exercise equipment and our ultrasound and biofeedback units after each client use.


Each piece of linen that is used is washed in a hot wash and hot dry cycle so that you will never be exposed to linens that have been touched by another client.

Please feel welcome to send us any questions or to arrange a time to talk to your therapist about any concerns.

We look forward to seeing you!