Covid Policy

Effective Monday May 29, 2023, masking will be optional for clients, visitors, and therapists.  

Our clinic will remain a mask-friendly environment. Our clients and therapists more than welcome to continue to mask if they choose to do so. Anyone entering our sites wearing their own mask may continue to wear it, rather than switching to masks that we provide. However, for those who wish to mask upon arrival, we will continue to provide masks at the clinic entrance. Our therapists are happy to mask anytime if that is the client’s preference. 

We ask that everyone practise kindness and be respectful to those who choose to continue to mask or ask for extra space (physical distancing) when they are unmasked.

We would like to remind our clients, families and other visitors that infection prevention and control practices remain in place at this time to protect against the spread of illness including social distancing, enhanced cleaning and disinfection HEPA filters and enhanced ventilation whenever possible. 

We ask that you inform our receptionists if you are sick so you can reschedule or make your session virtual.

Please take this self-assessment if you have any symptoms below not related to other known causes to get a recommendation of what to do next:

• Fever and/or chills
• Cough
• Shortness of breath
• Decrease or loss of taste or smell
• Muscle aches or joint pain
• Extreme tiredness
• Sore throat
• Runny or stuffy/congested nose
• Headache
• Nausea, vomiting and/or diarrhea
• Abdominal pain
• Pink eye

If you had symptoms of COVID-19 in the last 10 days, do not have a fever and your symptoms have been improving for 24 hours or longer (48 hours if you had nausea, vomiting and/or diarrhea), please arrive to your appointment wearing a well-fitted mask.

If you were identified as a close contact of someone with symptoms or with COVID-19 For 10 days after your last exposure to the COVID-19 positive/symptomatic person, self-monitor for symptoms and please come to your appointment wearing well-fitted mask.

If you start experiencing any new symptoms, self-isolate and take the self-assessment again for recommendations about what to do next. 

If you are in any of the higher-risk groups below, please note that we offer the option of telehealth physiotherapy appointments:
-undergoing cancer chemotherapy
-having an untreated HIV infection with CD4 T lymphocyte count less than 200
-having combined primary immunodeficiency disorder
-on prednisone medication-more than 20 mg per day (or equivalent) for more than 14 days
-on other immune suppressive medications

Please clean your hands with hand sanitizer when entering our clinic and physical distance as much as possible.

Thank you for your continued support!