Cancellation policy

Thank you so much for your consideration with our cancellation policy below. We value our therapists’ professional time and we do our best to contact clients on short-notice who are on our waiting lists.

Cancellation notice

We require 48 hours notice for appointment cancellations.

All Monday appointments need to be cancelled by noon on Thursday to avoid the late cancellation fee.

Cancellation fees

No-show appointments are billed at the full appointment fee.

Late cancellations are billed at half the appointment fee.

How to cancel an appointment

To cancel or reschedule an appointment please call our receptionist at (613) 291-2956. Please do not cancel your appointments online through the portal.

Payments for missed appointments

Payments for missed appointments can be made by sending an e-transfer within 24 hours of the missed appointment.

Exceptions

Exceptions are made for inclement weather, family emergencies, sudden illness and Covid-related concerns.