Cancellation policy

 

Cancellation notice

We require 24 hours notice for appointment cancellations.
All Monday appointments need to be cancelled by noon on Friday to avoid the late cancellation fee.

Cancellation fees

No-show appointments are billed at the full appointment fee. Late cancellations are billed at half the appointment fee.

How to cancel an appointment

To cancel or reschedule an appointment please call our receptionist at (613) 291-2956.

Payments for missed appointments

Payments for missed appointments can be made by sending an e-transfer within 24 hours of the missed appointment.

Exceptions

Exceptions are made for inclement weather, family emergencies and sudden illness.

Thank you for your consideration.